Shipping policy

Order Processing

All orders are processed within 5 to 7 business days (excluding weekends and public holidays) after you receive your order confirmation email.
A second email will be sent once your order has been shipped.

Domestic Shipping (South Africa)

Shipping fees are calculated automatically at checkout based on your delivery address.

All orders are delivered via courier (door-to-door).

Estimated delivery timelines:

  • Main cities: 5–10 working days

  • Outlying/remote areas: Up to 7 additional working days

Please note:
Gwijo Squad is a fully online retailer.
We do not currently have a physical store, and we do not offer collections from our office or warehouse.
Door-to-door delivery means parcels are delivered to the address, not the individual — they may be left with security, reception, or anyone authorised at the location.

International Shipping

International shipping is available worldwide.
Shipping costs will be calculated and displayed at checkout.

Delivery times vary by country but generally range from 8–20 days.

Your order may be subject to import duties or taxes once it arrives in your destination country.
Gwijo Squad is not responsible for these additional charges — they must be paid by you, the customer.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number.
Please allow up to 48 hours for the tracking link to update.

If your order has not arrived within 72 hours of receiving your shipping confirmation email, please contact us at:
📧 gwijosquad@gmail.com
Include your full name and order number so we can assist you promptly.

Returns & Refunds

We accept returns up to 30 days after delivery, provided the item is:

  • Unused

  • Unworn

  • Unwashed

  • In its original packaging

Once we receive the returned item, we will process a refund for the order amount minus return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, email us immediately at gwijosquad@gmail.com with:

  • Your order number

  • A photo of the issue

We will review the case and work with you toward a fair and satisfactory solution.

Need Help?

For any enquiries, assistance or order-related questions:
📧 gwijosquad@gmail.com

Want me to format this into a Shopify-friendly block, a shorter version, or separate it into Shipping Policy and Refund Policy pages?